Support

With our dedicated support team, we are here for you to solve your product & service related problems. Our support team is ready to help you anywhere, anytime.

Frequently Asked Questions

Cloud Backup & Restore

Q.How can I transfer my data from one device to another device?

Q.How can I backup my data to Cloud?

Q.How can I restore my data from Cloud?

Restore Purchase

Q.How can I restore my purchase?

Sync Settings

Q.How can I sync my Shifts & Events to Google Calendar?

Q.How can I delete bulk Shifts & Events from Google Calendar?

Q.My shifts are not synching what should I do now?

Data

Q.Can I transfer my data from one phone to another?

Shifts

Q.How to remove shifts in bulk?

Q.How to make your shifts appear an hour earlier?

Q.Will I lose all my data if I transfer my shifts from one phone to another?

Q.How many shifts can I create in the free version?

Q.When you tap on a day and it contains a saved note it no longer displays it at the bottom of the screen?

Q.How can I integrate my spouse’s shifts to see what comes up with mine on same month?

Q.Is there a way to highlight more than one day and a sign shift type/hours all at once instead of doing one day at a time?

Rotations

Q.Is there a starting and ending date somewhere in the setup or will the pattern and rotation continue forever?

Q.How to use the statistics feature of the app?

Q.Can the statistics be used to calculate the amount of hours worked and pay I should receive for a specific period of time?

Q.How to set up a twenty week repeating roster on myshiftwork app?

Synchronization

Q.Can you sync the app with Google calendar?

Q.Can you sync the Android app with iPad?

Q.How secure is the personal data and email address I give you?

Q.How do I synchronize MyShiftWork application data from mobile to web?

Account

Q.How do I get my account back after factory reset?

Q.What happens if I forget my password?

Q.Are there any limitations in the free version of app?

Q.Can I get a refund of the app in the paid version?

Q.Is this app meant for individual employees to plan their schedule or managers can use it also to create their staff rotation?

Q.How to make a suggestion for a new feature in the app?

Q.How can I backup my data to Cloud?

Q.How can I restore my data from Cloud?

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